Terms & Conditions
Introduction
Welcome to Stratos AI LLC (“Company”, “we”, “our”, “us”). These Terms and Conditions (“Terms”, “Terms of Service”) govern your use of our software-as-a-service (“SaaS”) platform and related services (“Services”), designed to help automate business processes using AI technology. By accessing or using our Services, you agree to be bound by these Terms.
Acceptance of Terms
By using our Services, you agree to comply with and be legally bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, you must not use our Services.
Changes to Terms
We reserve the right to modify or replace these Terms at any time. We will notify you of any changes by posting the new Terms on our website. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.
Description of Services
Our Services include but are not limited to Website Design and Implementation, AI-powered chatbots, AI-powered SMS and voice agents, ad management tools, automation tools, customer relationship management (CRM), marketing automation, and data analytics solutions designed to help businesses increase efficiency and revenue.
Account Registration
To use our Services, you must be at least 18 years old and create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account password and for any activities or actions under your account.
Subscription and Payment Section:
Subscription Plans
We offer various subscription plans for our Services and we offer various terms for our subscription plans from month to month, to 6 month, 12 month, 24 month and 36 month terms depending on a customized pricing plan for a business's needs.
Details of the plans, including features and pricing, are available on our website or by emailing us at [email protected].
Billing
By selecting a subscription plan, you agree to pay the applicable subscription fees and any taxes in connection with your use of the Services. All fees are non-refundable, except as provided in these Terms or required by law.
Use of Services Section:
License
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services.
Restrictions
You agree not to:
Use the Services for any illegal or unauthorized purpose. Modify, adapt, or hack the Services or modify another website to falsely imply that it is associated with the Services. Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our express written permission.
Intellectual Property
All software, branding, documentation, and content provided by Stratos AI remains the property of Stratos AI, LLC or it's licensors.
You may not:
- Copy, sublicense, or resell our platform or materials
- Remove or alter branding without written permission
User Content
You retain ownership of all data, information, or material you upload to the Services (“User Content”). You grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, adapt, and publish the User Content solely for the purpose of providing the Services.
Data Privacy and Security
We are committed to protecting your privacy and security. Our Privacy Policy outlines how we collect, use, and protect your information. By using our Services, you consent to our collection and use of your information as described in the Privacy Policy.
AI Voice Agent Services & Call Recording Responsibility
Clients using AI voice agents configured by Stratos AI agree to comply with all applicable call recording and data privacy laws. Stratos AI is not responsible for monitoring or enforcing compliance related to consent laws (including one-party or two-party consent jurisdictions). It is the client's responsibility to:
- Inform callers of recordings or transcriptions where required.
- Determine whether disclosures must be made based on where callers are located.
- Notify Stratos AI in writing if specific compliance settings such as HIPAA-safe mode are required.
By using our services, you agree to hold Stratos AI harmless from any claims or legal issues arising from misuse or non-compliance related to voice agent configuration or call recording practices.
HIPAA and Healthcare Use
If you are in the healthcare sector or use our platform for any medical or patient-related communications, the following applies:
- Stratos AI does not act as a Covered Entity under HIPAA
- We offer optional HIPAA-aligned features such as disabling recordings and minimizing PHI storage
- You are responsible for compliance with HIPAA and other healthcare laws
- You must notify us and request a Business Associate Agreement (BAA) if one is required
Limitation of Liability
To the maximum extent permitted by law, in no event shall Stratos AI LLC, its affiliates, agents, directors, employees, or suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:
Your use or inability to use the Services. Any unauthorized access to or use of our servers and/or any personal information stored therein. Any interruption or cessation of transmission to or from the Services. Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Services by any third party. Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Services. Misuse or misconfigurations of AI tools and any compliance failures by the client.
Our total liability is limited to the fees paid in the 30 days preceding a claim.
Termination
We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will immediately cease.
Governing Law
These Terms shall be governed and construed in accordance with the laws of the United States and the state of [Your State], without regard to its conflict of law provisions.
Dispute Resolution
Any disputes arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in [Our City, Our State].
Contact Us
If you have any questions about these Terms, please contact us at:
Stratos AI LLC
(480) 914-9333
Effective Date: These Terms and Conditions are effective as of January 2025
Introduction
Welcome to Stratos AI LLC (“Company”, “we”, “our”, “us”). These Terms and Conditions (“Terms”, “Terms of Service”) govern your use of our software-as-a-service (“SaaS”) platform and related services (“Services”), designed to help automate business processes using AI technology. By accessing or using our Services, you agree to be bound by these Terms.
Acceptance of Terms
By using our Services, you agree to comply with and be legally bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, you must not use our Services.
Changes to Terms
We reserve the right to modify or replace these Terms at any time. We will notify you of any changes by posting the new Terms on our website. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.
Description of Services
Our Services include but are not limited to Website Design and Implementation, AI-powered chatbots, AI-powered SMS and voice agents, ad management tools, automation tools, customer relationship management (CRM), marketing automation, and data analytics solutions designed to help businesses increase efficiency and revenue.
Account Registration
To use our Services, you must be at least 18 years old and create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account password and for any activities or actions under your account.
Subscription and Payment Section:
Subscription Plans
We offer various subscription plans for our Services and we offer various terms for our subscription plans from month to month, to 6 month, 12 month, 24 month and 36 month terms depending on a customized pricing plan for a business's needs.
Details of the plans, including features and pricing, are available on our website or by emailing us at [email protected].
Billing
By selecting a subscription plan, you agree to pay the applicable subscription fees and any taxes in connection with your use of the Services. All fees are non-refundable, except as provided in these Terms or required by law.
Use of Services Section:
License
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services.
Restrictions
You agree not to:
Use the Services for any illegal or unauthorized purpose. Modify, adapt, or hack the Services or modify another website to falsely imply that it is associated with the Services. Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our express written permission.
Intellectual Property
All software, branding, documentation, and content provided by Stratos AI remains the property of Stratos AI, LLC or it's licensors.
You may not:
- Copy, sublicense, or resell our platform or materials
- Remove or alter branding without written permission
User Content
You retain ownership of all data, information, or material you upload to the Services (“User Content”). You grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, adapt, and publish the User Content solely for the purpose of providing the Services.
Data Privacy and Security
We are committed to protecting your privacy and security. Our Privacy Policy outlines how we collect, use, and protect your information. By using our Services, you consent to our collection and use of your information as described in the Privacy Policy.
AI Voice Agent Services & Call Recording Responsibility
Clients using AI voice agents configured by Stratos AI agree to comply with all applicable call recording and data privacy laws. Stratos AI is not responsible for monitoring or enforcing compliance related to consent laws (including one-party or two-party consent jurisdictions). It is the client's responsibility to:
- Inform callers of recordings or transcriptions where required.
- Determine whether disclosures must be made based on where callers are located.
- Notify Stratos AI in writing if specific compliance settings such as HIPAA-safe mode are required.
By using our services, you agree to hold Stratos AI harmless from any claims or legal issues arising from misuse or non-compliance related to voice agent configuration or call recording practices.
HIPAA and Healthcare Use
If you are in the healthcare sector or use our platform for any medical or patient-related communications, the following applies:
- Stratos AI does not act as a Covered Entity under HIPAA
- We offer optional HIPAA-aligned features such as disabling recordings and minimizing PHI storage
- You are responsible for compliance with HIPAA and other healthcare laws
- You must notify us and request a Business Associate Agreement (BAA) if one is required
Limitation of Liability
To the maximum extent permitted by law, in no event shall Stratos AI LLC, its affiliates, agents, directors, employees, or suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:
Your use or inability to use the Services. Any unauthorized access to or use of our servers and/or any personal information stored therein. Any interruption or cessation of transmission to or from the Services. Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Services by any third party. Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Services. Misuse or misconfigurations of AI tools and any compliance failures by the client.
Our total liability is limited to the fees paid in the 30 days preceding a claim.
Termination
We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will immediately cease.
Governing Law
These Terms shall be governed and construed in accordance with the laws of the United States and the state of [Your State], without regard to its conflict of law provisions.
Dispute Resolution
Any disputes arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in [Our City, Our State].
Contact Us
If you have any questions about these Terms, please contact us at:
Stratos AI LLC
(480) 914-9333
Effective Date: These Terms and Conditions are effective as of January 2025
Phone: 480-914-9333
Email: [email protected]
Gilbert, AZ
Copyrights 2025 | Stratos AI | Terms & Conditions & Privacy Policy
Copyrights 2025 | Stratos AI
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